Transformative
Salesforce Deployments.
For 16 years, we have mastered every cloud. Explore how we architect, implement, and optimize Salesforce for the world's leading enterprises.
AI-Powered Rapid LOS Implementations
SMFG India Credit, Tata Capital, Yesbank, Home First Finance, Mahindra Finance
Challenge
Complex lending processes requiring manual intervention across retail, MSME, and corporate loans, leading to slow processing times.
Solution
Salesforce-powered Loan Origination Systems deployed with robust AI automations and integrations for multi-tier lending models.
Implemented for
Omnichannel Contact Center Systems
Pidilite Industries, Godrej Capital, Western Union, NGI Insurance
Challenge
Fragmented customer support across voice, email, chat, and social channels leading to inefficient issue resolution.
Solution
Centralized contact center platforms on Service Cloud bringing all interactions into a single, AI-powered agent interface.
Implemented for
Partner Management Systems
Garware Hi-Tech Films, Jubilant Foodworks, Hero Motocorp
Challenge
Difficulty managing extended partner ecosystems, tracking performance, and distributing leads efficiently.
Solution
Scalable Experience Cloud systems managing the end-to-end partner lifecycle from onboarding to order processing.
Implemented for
Field Service Operations
Kirloskar Oil Engines, Thermax, Amara Raja Batteries
Challenge
Inefficient field scheduling, low first-time fix rates, and lack of real-time visibility for on-ground technicians.
Solution
Salesforce Field Service Lightning (FSL) with intelligent scheduling, offline mobile apps, and direct IoT integrations.
Implemented for
Demand & Supply Amplifiers
Pidilite, Manyavar, Godrej Agrovet, Cidco Homes
Challenge
Imbalanced demand variability vs supply efficiency across complex organizational supply chains.
Solution
Intelligent demand & supply management systems enabling real-time visibility, automated replenishment, and distribution optimization.
Implemented for
CPQ & CLM Solutions
Veolia Water, Sony India, Viacom18, American Express
Challenge
Complex, time-consuming quoting and contract lifecycles leading to revenue leakage and unoptimized pricing.
Solution
End-to-end CPQ and CLM solutions on Revenue Cloud streamlining configurations, pricing, and automated renewals.
Implemented for
CDMO Process Organizers
Godrej Astec Lifesciences, Danaher Lifesciences
Challenge
Complex R&D, scaling, and manufacturing processes suffering from poor traceability and strict compliance (GxP) risks.
Solution
End-to-end digital lifecycle systems tracking molecules from pilot to commercial scale with seamless EBR and LIMS integration.
Implemented for
B2B & B2C Marketing Automations
Amazon, Viacom18, Aakash Institute, Wipro, Rategain
Challenge
Inability to run personalized, multi-channel customer journeys at scale without overwhelming marketing operations.
Solution
Intelligent Marketing Cloud integrations orchestrating highly targeted campaigns with deep CDP and CRM connectivity.
Implemented for
OTT Customer Service
Hotstar, Sony LIV, MX Player
Challenge
Handling extremely high-volume customer queries and billing issues efficiently during peak traffic events like live streams.
Solution
Scalable Omnichannel Service Cloud solutions utilizing AI for auto-classification, rapid responses, and seamless agent escalation.
Implemented for
Public Sector Grievance Management
MNRE, REC India, PM Surya Ghar Yojana, ONDC
Challenge
Scattered citizen complaints across channels with no centralized accountability, tracking, or automated SLA management.
Solution
India's 1st GeM-awarded Service Cloud implementation handling millions of grievances across web, mobile, and WhatsApp.
Implemented for
WhatsApp Survey & Awareness
RDSS Smart Citizen, PFC, UIDAI
Challenge
Traditional campaigns failing to engage citizens effectively, resulting in low participation and insight collection.
Solution
Targeted, cost-effective WhatsApp broadcast campaigns enabling dynamic surveys, 2-way interactions, and real-time Tableau AI reporting.
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