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Salesforce Deployments.
For 16 years, we have mastered every cloud. Explore how we architect, implement, and optimize Salesforce for the world's leading enterprises.
AI-Powered Rapid LOS Implementations
AI-Enhanced Salesforce SolutionsSMFG India Credit, Tata Capital, Yesbank, Home First Finance, Mahindra Finance
Challenge
Complex lending processes requiring manual intervention across retail, MSME, and corporate loans, leading to slow processing times.
Solution
Salesforce-powered Loan Origination Systems deployed with robust AI automations and integrations for multi-tier lending models.
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Public Sector Grievance Management
AI-Enhanced Salesforce SolutionsMNRE, REC India, PM Surya Ghar Yojana, ONDC
Challenge
Scattered citizen complaints across channels with no centralized accountability, tracking, or automated SLA management.
Solution
India's 1st GeM-awarded Service Cloud implementation handling millions of grievances across web, mobile, and WhatsApp.
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Multi-Region Warranty Portal on Experience Cloud
AI-Enhanced Salesforce SolutionsGarware Hi-Tech Films
Challenge
Disputes with a 344-dealer network over warranty claims, with no timestamped record of when a product was registered.
Solution
A Salesforce Experience Cloud warranty portal live across North America and India, generating a timestamped record automatically on every registration.
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Omnichannel Complaint Management on Service Cloud
AI-Enhanced Salesforce SolutionsNGI (National General Insurance)
Challenge
Complaint management run on a shared email inbox and a single phone number, with no routing, tracking, or escalation across three insurance lines.
Solution
Salesforce Service Cloud unifying phone (Genesys IVR), email, web, and WhatsApp into one case record, with auto policy-fetch and SLA escalation.
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Multi-Cloud Loan Origination System
AI-Enhanced Salesforce SolutionsLeading BFSI & NBFC Lender
Challenge
End-to-end loan processing taking 10–20 days across a national network of 1,000+ users, 3,500+ DSAs, and 250+ external agencies.
Solution
A Salesforce Sales + Service + Experience Cloud LOS with a reusable, multi-product framework covering acquisition, underwriting, and vendor collaboration.
Sales Cloud, Case Management & Stage-Gate R&D
AI-Enhanced Salesforce SolutionsGodrej Astec Lifesciences
Challenge
10-minute manual quotations in SAP, complaints lost in email, and zero real-time visibility into the new-product R&D pipeline.
Solution
Salesforce Sales Cloud with auto-generated multi-currency quotes, Case Management for complaints, and a custom Stage-Gate R&D tracker.
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Einstein Bot (Agentforce) for PM Surya Ghar on WhatsApp
AI-Enhanced Salesforce SolutionsMNRE & REC Limited
Challenge
Citizen onboarding for a national solar scheme needed a channel that worked without a browser, a form, or digital literacy — just a conversation.
Solution
A Salesforce Einstein Bot (Agentforce) on WhatsApp handling registration, vendor discovery, subsidy calculation and free-form Q&A in 11 languages.
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Real-Time Personalization on Marketing Cloud
AI-Enhanced Salesforce SolutionsZappos
Challenge
Customer data siloed across e-commerce, CRM, and order systems limited personalization and slowed campaign execution.
Solution
A unified Salesforce Marketing Cloud platform with real-time data sync and 30+ automated, personalized journeys across Email, Mobile, and Social Studio.
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Offline Field Inspections on Salesforce FSL
AI-Enhanced Salesforce SolutionsThermax
Challenge
Manual, connectivity-dependent inspections across distributed industrial sites slowed reporting and reduced operational visibility.
Solution
Salesforce Field Service Lightning with a custom offline inspection framework built on Lightning Web Components and IndexedDB.
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Pidilite TEAMS — Fevicryl Field Workshop Platform
AI-Enhanced Salesforce SolutionsPidilite Industries
Challenge
Workshop planning, execution proof, and multi-level payment approvals were split across phone calls, spreadsheets, and Salesforce, with no single mobile experience for field teachers.
Solution
A custom React PWA with role-based UX, OTP login, and an encrypted API bridge to Salesforce — keeping Salesforce as the system of record.
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Service Cloud + Steelbrick CPQ — Global Rollout
AI-Enhanced Salesforce SolutionsVeolia Water Technologies
Challenge
Fragmented regional CRMs and hundreds-of-pages water-treatment proposals built manually over months with no version control.
Solution
Salesforce Service Cloud + Steelbrick CPQ — one global platform with rules-driven configuration and one-click proposal generation.
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Omnichannel Contact Center Systems
AI-Enhanced Salesforce SolutionsPidilite Industries, Godrej Capital, Western Union, NGI Insurance
Challenge
Fragmented customer support across voice, email, chat, and social channels leading to inefficient issue resolution.
Solution
Centralized contact center platforms on Service Cloud bringing all interactions into a single, AI-powered agent interface.
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Partner Management Systems
AI-Enhanced Salesforce SolutionsGarware Hi-Tech Films, Jubilant Foodworks, Hero Motocorp
Challenge
Difficulty managing extended partner ecosystems, tracking performance, and distributing leads efficiently.
Solution
Scalable Experience Cloud systems managing the end-to-end partner lifecycle from onboarding to order processing.
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Field Service Operations
AI-Enhanced Salesforce SolutionsKirloskar Oil Engines, Thermax, Amara Raja Batteries
Challenge
Inefficient field scheduling, low first-time fix rates, and lack of real-time visibility for on-ground technicians.
Solution
Salesforce Field Service Lightning (FSL) with intelligent scheduling, offline mobile apps, and direct IoT integrations.
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Demand & Supply Amplifiers
AI-Enhanced Salesforce SolutionsPidilite, Manyavar, Godrej Agrovet, Cidco Homes
Challenge
Imbalanced demand variability vs supply efficiency across complex organizational supply chains.
Solution
Intelligent demand & supply management systems enabling real-time visibility, automated replenishment, and distribution optimization.
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CPQ & CLM Solutions
AI-Enhanced Salesforce SolutionsVeolia Water, Sony India, Viacom18, American Express
Challenge
Complex, time-consuming quoting and contract lifecycles leading to revenue leakage and unoptimized pricing.
Solution
End-to-end CPQ and CLM solutions on Revenue Cloud streamlining configurations, pricing, and automated renewals.
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B2B & B2C Marketing Automations
AI-Enhanced Salesforce SolutionsAmazon, Viacom18, Aakash Institute, Wipro, Rategain
Challenge
Inability to run personalized, multi-channel customer journeys at scale without overwhelming marketing operations.
Solution
Intelligent Marketing Cloud integrations orchestrating highly targeted campaigns with deep CDP and CRM connectivity.
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OTT Customer Service
AI-Enhanced Salesforce SolutionsHotstar, Sony LIV, MX Player
Challenge
Handling extremely high-volume customer queries and billing issues efficiently during peak traffic events like live streams.
Solution
Scalable Omnichannel Service Cloud solutions utilizing AI for auto-classification, rapid responses, and seamless agent escalation.
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WhatsApp Survey & Awareness
AI-Enhanced Salesforce SolutionsRDSS Smart Citizen, PFC, UIDAI
Challenge
Traditional campaigns failing to engage citizens effectively, resulting in low participation and insight collection.
Solution
Targeted, cost-effective WhatsApp broadcast campaigns enabling dynamic surveys, 2-way interactions, and real-time Tableau AI reporting.
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