One order platform, running for dealers, distributors and studios worldwide
Garware Hi-Tech Films Limited (GHFL) — a global manufacturer of window films, paint protection films, and specialty polymer films — sells through a wide network of global dealers, distributors, studios, and private-label customers. Nanostuffs built GHFL an Order Management platform on Salesforce, paired with a custom React frontend and a bidirectional SAP integration, giving every account type one place to place and track orders against live product, inventory, and pricing data.
Hundreds of dealer, distributor, and studio accounts now place and track orders through one Salesforce-backed platform, running on data synced live from SAP — instead of each account type working through separate, disconnected processes.
How the order platform works
Video coming soon
At a glance
Client
Garware Hi-Tech Films Limited — global manufacturer of window films, paint protection films (PPF), and specialty polymer films
Challenge
GHFL's dealer, distributor, and specialty account network relied on manual, disconnected order handling, with no centralized, self-service way to place or track orders against live product and inventory data
Solution
A Salesforce-backed Order Management platform with a custom React frontend, integrated bidirectionally with SAP so orders, inventory, billing, and customer data stay in sync in real time
Result
365 dealer, distributor, and specialty accounts now place and track orders on one unified platform, running against live, SAP-synced product and inventory data
Multiple account types, no single system to order through
GHFL sells through several distinct channels at once — global dealers, distributors, in-house studios, and white-box/private-label customers — each placing orders against the same underlying product and inventory data. Coordinating that across manual, disconnected processes made it difficult to keep order status, inventory, and pricing consistent for every account, or to reconcile order and billing data with backend systems like SAP.
Before Order Management moved onto Salesforce, orders moved through manual, offline handling — email, phone, and spreadsheets — rather than a single system of record. That made real-time order visibility difficult for both GHFL's internal teams and the dealer network placing the orders.
The requirement wasn't just “take orders online” — it was one platform that could serve every account type GHFL sells through, stay in step with live SAP data for products, inventory, and billing, and give dealers a fast, self-service ordering experience.
Engagement Snapshot
- Industry
- Specialty films manufacturing
- Account types
- Dealers, distributors, studios, private-label
- External accounts
- 365 dealer and distributor accounts
- Core platform
- Salesforce + custom React frontend
- Integration
- SAP — customers, materials, inventory, orders, billing
Why Salesforce was the right core for a multi-channel order platform
GHFL's problem wasn't “we need an online store” — it was “every account type we sell through needs to order against the same live product, inventory, and pricing data, without separate systems drifting out of sync.” Salesforce's data model is built for exactly that: one platform that can represent dealers, distributors, studios, and private-label customers as distinct account types while keeping them on shared underlying data.
Nanostuffs used Salesforce as the system of record for orders and account data, and paired it with a custom React frontend to give dealers and distributors a fast, mobile-compatible ordering experience — configuring Salesforce's native data model wherever it covered the requirement, and reserving custom engineering for the SAP integration and the account-specific ordering flows GHFL needed.
What Salesforce Order Management handles natively
- A single data model that represents dealers, distributors, studios, and private-label customers as distinct account types on one platform
- Order and account objects that stay tied to the same data GHFL's internal teams use, instead of a separate ordering system
- A backend that scales with the dealer network as more accounts and order types are added
Where custom engineering was needed
Salesforce's out-of-the-box components weren't enough for the specific multi-account ordering experience GHFL needed, or for keeping the platform in step with SAP. The React frontend delivers the fast, mobile-compatible ordering experience, while the SAP integration keeps customer records flowing from Salesforce to SAP, material masters, product variants, inventory, billing documents, and warranty roll data flowing back from SAP to Salesforce, and sales orders and payment data moving both directions — so every order is placed against live, current data.
What we built
01 · Layer
React ordering experience
A responsive, mobile-compatible ordering interface for dealers, distributors, and other account types, running in production at shop.globalhitechfilms.com.
React02 · Layer
Salesforce as system of record
One data model representing dealers, distributors, studios, and private-label customers as distinct account types, with orders and accounts tied to the same data GHFL's internal teams work from.
Salesforce03 · Layer
Bidirectional SAP integration
Customers flow from Salesforce to SAP; material masters, product variants, inventory, billing documents and warranty roll data flow back — with sales orders and payment data moving in the direction each transaction requires.
Salesforce ↔ SAPKeeping orders, inventory and billing in sync across two systems
Running order management on Salesforce only works if the data behind it is trustworthy — and GHFL's product, inventory, and billing data lives in SAP. Every order placed on the portal needed to reflect current stock and pricing, and every order, payment, and billing event needed to flow back into SAP without manual re-entry.
The obvious shortcut — sync data on a schedule, in batches — creates a window where the portal shows stale inventory or pricing, which is exactly the kind of gap that erodes trust with a dealer network placing real orders.
The fix wasn't syncing data periodically — it was building the integration so orders, inventory, and billing move between Salesforce and SAP as part of the same flow, not as a separate batch job.
Nanostuffs built the integration so customer records flow from Salesforce to SAP, while material masters, product variants, inventory levels, billing documents, and warranty roll data flow back from SAP to Salesforce — with sales orders and payment data (receipts and refunds) moving in the direction each transaction requires. That two-way sync is what lets 365 dealer and distributor accounts order against data that reflects what's actually in SAP.
Before
- Orders handled manually across email, phone, and spreadsheets, with no shared system of record
- No centralized visibility into order status for dealers or internal teams
- No live connection between order-taking and SAP's product, inventory, and billing data
After
- 365 dealers, distributors, and other account types order through one Salesforce-backed platform with a React frontend
- Every order placed against live, SAP-synced product, inventory, and pricing data — not a periodic batch sync
- Customer, order, billing, and payment data stay in sync between Salesforce and SAP automatically
How we delivered it
Built around the two hardest constraints: multiple account types, and a live SAP connection.
Discovery
Mapped GHFL's account types — dealers, distributors, studios, private-label — and the SAP data each order flow depended on.
Data model
Built the Salesforce data model to represent every account type on one platform, ready to sync with SAP.
SAP integration
Delivered the bidirectional sync across customers, products, inventory, orders, billing, and payments.
React frontend
Built and delivered the mobile-compatible ordering experience for dealers and distributors, now running in production.
What changed for Garware Hi-Tech Films
Real numbers only — pending metrics await client-approved data.
dealer and distributor accounts onboarded
data objects synced live between Salesforce and SAP
account types served on one platform — dealers, distributors, studios, private-label
inventory and pricing, rather than a periodic batch sync
365 dealer and distributor accounts — alongside studio and private-label customers — now order through one Salesforce-backed platform, running against live inventory and pricing rather than stale, batch-synced data, with orders, billing, and payments kept in step with SAP automatically.
Salesforce Order Management — common questions
Running order management across multiple account types and systems?
We build Salesforce order platforms that stay in sync with the systems you already run on — SAP included.
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