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WhatsApp Conversations Bots

Intelligent bots and messaging workflows that integrate directly with WhatsApp infrastructure — handling customer queries, transactions, and support at scale.

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The Problem It Solves
Your customers are on WhatsApp. Your support team is overwhelmed. And basic chatbots can't handle the complexity of real customer conversations. You need intelligent, context-aware messaging workflows that resolve issues, not just acknowledge them — integrated directly with your CRM and Salesforce data.
Process

How It Works

Fixed scope. Clear timeline. No surprises.

01
Week 1

Conversation & Use Case Mapping

We map your most common customer interactions, identify automation candidates, and define where human escalation is required.

02
Week 2–3

Bot Design & Flow Architecture

We design the conversation flows, intent recognition, and integration architecture — including connection to your CRM or Salesforce org.

03
Week 3–5

Build & Integration

We build the bot, integrate with WhatsApp Business API, connect to your data sources, and implement escalation to live agents.

04
Week 5–6

Testing & Go-Live

We test across edge cases and conversation paths, train your team on managing the bot, and go live with monitoring in place.

What's Included

What You Get

Every engagement includes:

Conversation flow design and documentation
WhatsApp Business API integration
Intent recognition and NLP configuration
CRM / Salesforce integration for customer data lookup
Live agent escalation routing
Analytics dashboard for conversation performance
Admin panel for your team to update flows without code
Target Audience

Who It's For

Who This Is For

Customer experience, operations, and digital teams at companies where WhatsApp is a primary customer communication channel — particularly in markets like India, Middle East, and Southeast Asia.

Who This Is NOT For

Teams looking for a simple FAQ bot. Our WhatsApp solutions handle complex, multi-turn conversations with real integrations. If a basic bot is all you need, we'll tell you.

Questions & Answers

Frequently Asked Questions

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