Salesforce Commerce Cloud – Testing Techniques


A Complete Guide to testing the SFCC based websites:

In this article, we are going to discuss the testing techniques, tools, processes, and best practices to ensure the optimum performance of a website.

What is Testing:

Testing is a method to determine whether the actual product meets the expected requirements. The goal of testing is to find the errors, bugs, missing requirements, etc in the product.

There are high chances that the final code has issues with design or Functionality. And to identify those issues before the occurrence of a critical environment is nothing but the prerequisite of testing.

Why is Testing important:

For ensuring that the SFCC products come to life, and it is just that it is bringing the value to the user as per promise.

It allows you to ensure that the code and configuration are working per expectations.

Testing helps you to meet an actual system to the agreed requirements of the client/user.

Level Of Testing in Salesforce:

  • Unit Testing
  • System Testing
  • UAT
  • Production
  • Regression Testing

Unit Testing:

Unit testing is nothing but the type of testing which is done by developers during the coding phase to test the specific function, procedure, or piece of code, to verify that it is matching to the requirement or not.

System Testing:

System testing is performed by experts or a QA lead. It is one type of testing where the tester needs to check the whole system from start to end. It involves a complete technical process from start to end.

System testing helps the user to ensure the business, functional, technical, and any non-functional requirements of the application. Also, it involves test scripts with a specific output.


UAT stands for User Acceptance Testing which is one type of testing performed by the end-user before the product is deployed. An end-user checks whether the product is ready to be deployed to the production environment or not. UAT is the last phase of testing before the product goes into production.

UAT means whether the actual product is matching to user acceptance criteria or not. The process of UAT is to check by using real-time scenarios and UAT ensures that the product is giving the users just the experience and usability that they were looking for or not.

Production Testing:

Testing in production is one type of software testing that comes into the picture when the product is in the production environment. As we know when the product goes live at any incident an issue occurs in the live product which causes it to not match the client’s requirements.

In this testing, a QA tester performs this testing and then we use real-time customers to test the product and collect the real-time responses on the product.

Regression Testing:

Regression testing is a type of software testing, which is used to ensure that the product/system is still working fine in functionality as well as design after any code changes or updates in the existing system.

Regression testing comes into the picture whenever any code changes are done or improvements in the system are performed, then we check the system functionally and non-functionally. Also, regression testing covers other different types of testing like sanity, smoke testing , etc.

Testing Process is SFCC:

The testing process in SFCC is as similar to any other normal web-based application. The pre-requisite for testing is that the tester should have a clear idea about customizable features and configurations with BM (Business Manager) which helps to focus on customized code.

Developers, as well as a tester, should use sandbox/Business Manager for each of their purposes. Once the code is tested then it should be deployed to the production. A QA tester should have a basic knowledge of sandboxes as well as CMS and OMS of the product.

Some Important Features of BM (Business Manager):

A QA tester should have basic knowledge of some important features of BM. Such as:

  • Content Assets
  • Page Designer
  • Content Slot
  • Products
  • Catalogs
  • Customers
  • Orders
  • Campaign, Promotion, Coupons
  • Custom Objects
  • Payment Methods, Etc.

Best Practices for testing:

  • Use real user profiles to test the functionality.
  • The test cycle should be planned deliberately and proactively.
  • A good tester always considers both positive and negative flows.
  • The testing plan must include UI testing, functional testing, Regression testing, system integration testing, and Object management system testing.
  • A tester should be always ready to check configurations with BM (Business Manager).
  • Use different types of tools or extensions to check UI or functionality.
  • Always read acceptance criteria or test cases before executing any test case.
  • Always be careful about out-of-box functionalities on the website.
  • In SFCC a tester must have basic knowledge of BM and facilities provided by SFCC.


  • Salesforce commerce cloud is a very powerful cloud-based service for business provided by salesforce.
  • Testing a product made in SFCC is nothing but a validation of the configuration and customization performed in SFCC.
  • The biggest challenge of testing SFCC products is to verify customization which is not provided by SFCC.
  • A tester should maintain a complete level of testing such as Unit testing, system testing, UAT, production testing, and regression testing.
  • In the testing phase, a tester should be able to perform smoke testing to ensure whether the major functionalities are working as per the requirement or not.
  • In the testing phase, a tester should be aware of all positive and negative scenarios of the website and order management system.

Thanks For reading!

About the author

Saloni Jain
By Saloni Jain