AuthorManish Baldota

Entitlement and SLA management in Salesforce Using Entitlement Process, Milestone and Service Contracts.


Entitlement Management:  It helps you to provide precise and perfect support to customer. It provides features that let you define, enforce and track the service level as a part of customer support management. And you can track the working bandwidth of your customer support Agents. Entitlement Process :  Entitlement processes are timelines that include all the steps (or milestones) that your...