Entitlement Management: It helps you to provide precise and perfect support to customer. It provides features that let you define, enforce and track the service level as a part of customer support management. And you can track the working bandwidth of your customer support Agents. Entitlement Process : Entitlement processes are timelines that include all the steps (or milestones) that your...
Entitlement and SLA management in Salesforce Using Entitlement Process, Milestone and Service Contracts.
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